Term and Conditions

Welcome to Cozy Seats Store, where we bring thoughtfully curated vintage-inspired seating to design-conscious homes worldwide. These Terms and Conditions outline the agreement between you and Cozy Seats Store regarding your use of our website and purchase of our products.

1. Acceptance of Terms

By accessing and using www.cozyseatsstore.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.

2. User Obligations and Responsibilities

As a valued customer of Cozy Seats Store, you agree to:

• Provide accurate, current, and complete information when placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not reproduce, duplicate, copy, or resell any portion of our products or website content
• Comply with all applicable laws and regulations regarding online conduct

3. Product and Service Description

Cozy Seats Store specializes in carefully curated vintage-inspired:

• Footrests
• Low stools
• Pouffes

We take pride in handcrafting each piece in our Plymouth workshop with attention to detail and quality materials. While we strive for accuracy in product descriptions and images, slight variations may occur due to the handmade nature of our products.

3.1 Custom and Final Sale Items

Please note that custom-made or specially ordered pieces, as well as items marked “final sale,” cannot be returned or exchanged due to their personal nature.

4. Order and Payment Terms

4.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days
• Your payment will be processed immediately
• Once shipped, you will receive tracking information

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely, and we do not store your payment information.

4.3 Pricing and Currency

All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to material costs or exchange rate fluctuations, though we will honor the price at the time of your order.

5. Shipping Policy

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: Via DHL or FedEx – £12.95, delivered within 10-15 business days after dispatch
• Free Shipping: Via EMS for orders over £50 – delivered within 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide, excluding some parts of Asia and remote areas where delivery may not be available. If you’re unsure about delivery to your location, please contact us at [email protected] before placing your order.

5.3 Delivery Issues

While we carefully package each item, if your order arrives damaged, please contact us immediately with photos of the damage and packaging. We’ll arrange for a replacement or refund.

6. Returns and Refunds

6.1 Return Policy

We want you to be delighted with your purchase. If you’re not completely satisfied:

• You may return unused items in original condition within 15 days of delivery
• Items must be in original packaging with all protective materials
• Proof of purchase is required

6.2 Return Process

To initiate a return:

1. Email us at [email protected] within 15 days with your order details
2. Wait for our return authorization and instructions
3. Repackage the item securely with the RMA number visible
4. Ship to: Cozy Seats Store Returns, 7 Union St, Plymouth, GB PL5V 7LG

6.3 Refund Details

Refunds are processed within 5 business days after we receive and approve your return. Please note:

• Original shipping fees are non-refundable
• Return shipping costs are your responsibility unless the return is due to our error
• Refunds are issued to your original payment method

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is the property of Cozy Seats Store and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Liability Limitations

Cozy Seats Store shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use
• Delays in delivery beyond our reasonable control (e.g., customs delays, natural disasters)
• Minor variations in product appearance due to the handmade nature of our items

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

9. Privacy Policy

We respect your privacy and handle your personal information with care. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your data.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with the effective date. Continued use of our website after changes constitutes acceptance of the new terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact our design enthusiasts at:

Cozy Seats Store
7 Union St
Plymouth, GB PL5V 7LG
Email: [email protected]