Privacy Policy

1. Information We Collect

We collect information that helps us provide our discerning design lovers with a seamless experience:

• Personal Details: When you make a purchase or create an account, we collect your name, email address, shipping address, and payment information – treated with the same protective care we give to packaging our vintage-inspired pieces.
• Transaction Information: Details about purchases you’ve made from our collection, much like maintaining a catalog of your favorite design pieces.
• Browsing Data: Information about how you interact with our site, helping us refine our collection to match your design aesthetic.
• Communication Records: When you contact our design enthusiasts at [email protected], we keep records of our correspondence.

2. How We Use Your Information

Your information helps us create an experience as carefully considered as our product selection:

• To process your orders and deliver your carefully packaged purchases from our Plymouth workshop
• To communicate about your order’s journey, new arrivals, and design inspirations
• To improve our website and product offerings, ensuring they meet the standards of our design-conscious clientele
• To prevent fraud, with security measures as sturdy as the construction of our stools
• To comply with legal obligations, maintaining the same integrity we value in design

3. Data Sharing & Disclosure

We treat your data with the same discretion we apply to our design process:

• Service Providers: We share necessary information with trusted partners (payment processors, shipping carriers) who help deliver our services, selected with the same care as our payment methods.
• Legal Requirements: We may disclose information when required by law, always with proper consideration.
• Business Transfers: In the event of a merger or acquisition, your information would be transferred with the same protective care we give our products.

We never sell your personal information to third parties.

4. Data Storage & Security

We protect your information with bank-level security measures:

• All transactions are securely encrypted, receiving the same protective care we give to packaging our pieces
• Data is stored on secure servers with limited access
• We retain your personal information only as long as necessary to provide our services and as required by law

While we implement robust security measures, no electronic transmission or storage is 100% secure. We encourage you to protect your account credentials as you would any valuable possession.

5. Your Rights

You have rights regarding your personal information, as valued as your satisfaction in discovering a flea market gem:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data under certain circumstances
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing in specific cases
• Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected]. We’ll respond with the same prompt attention we give to customer inquiries about our products.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies – the contemporary favorites for online experiences, much like PayPal is for payments:

• Essential Cookies: Necessary for our website to function, like the classic reliability of Visa
• Performance Cookies: Help us understand how visitors interact with our site, allowing us to improve the experience
• Functional Cookies: Remember your preferences, creating a personalized experience
• Marketing Cookies: Help us show you relevant content about our collection

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your experience, much like choosing not to create an account limits order tracking capabilities.

7. International Data Transfers

As we serve customers globally (excluding some parts of Asia and remote areas), your information may be transferred to and processed in countries outside your own. We ensure these transfers comply with applicable data protection laws, maintaining the same standards of care wherever your data travels.

8. Children’s Privacy

Our website is not designed for children under 16. We do not knowingly collect personal information from children, just as our vintage-inspired pieces are curated for adult design enthusiasts.

9. Changes to This Policy

We may update this policy occasionally, just as we refresh our collection. Significant changes will be communicated to you, maintaining the same transparency we value in customer relationships.