Your curated questions, answered with the same care we give to selecting our vintage-inspired pieces
Our Products
Q: What makes your footrests, low stools, and pouffes special?
A: Each piece in our collection is chosen for its design heritage and craftsmanship, offering that perfect blend of timeless style and contemporary comfort—much like discovering a hidden gem at a European flea market.
Q: Are your products authentic vintage pieces?
A: While we adore genuine vintage, our collection consists of vintage-inspired pieces that capture the essence of classic designs while offering the reliability of new craftsmanship—think of them as the perfect reproduction of your favorite mid-century novel.
Ordering & Account
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal—all the trusted methods for our design-conscious clientele.
Q: Can I create an account to track my orders?
A: Absolutely! We recommend creating an account for a seamless experience, allowing you to track your order’s journey from our Plymouth workshop to your doorstep, much like following the provenance of a fine antique.
Shipping & Delivery
Q: What are your shipping options?
A: We offer two thoughtfully curated options:
– Standard Shipping (ÂŁ12.95): Like our mid-century French stools that balance form and function, this option offers the perfect blend of speed and reliability via DHL or FedEx (10-15 days after dispatch)
– Free Shipping (orders over ÂŁ50): Our sustainable choice via EMS (15-25 days after dispatch), giving you that delightful anticipation of discovering a design treasure
– Standard Shipping (ÂŁ12.95): Like our mid-century French stools that balance form and function, this option offers the perfect blend of speed and reliability via DHL or FedEx (10-15 days after dispatch)
– Free Shipping (orders over ÂŁ50): Our sustainable choice via EMS (15-25 days after dispatch), giving you that delightful anticipation of discovering a design treasure
Q: Do you ship worldwide?
A: We ship globally, bringing European design excellence to your space—whether you’re in a bustling city apartment or countryside retreat. (Note: Some remote areas and parts of Asia are excluded)
Q: How long does order processing take?
A: Each order receives the same attention we give to restoring vintage details—processed within 1-2 business days before dispatch.
Returns & Exchanges
Q: What is your return policy?
A: We offer 15-day returns because we believe your seating should spark joy every time you use it—just like that perfect decorative accent in your home. Please contact us at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs, as each return journey is as unique as the design pieces we curate.
Contact & Support
Q: How can I contact your customer service?
A: Our design enthusiasts are always happy to help at [email protected]. We treat every inquiry with the same care we give to placing that final decorative accent in your home.
Q: Where is your store located?
A: Our workshop is nestled at 7 Union St, Plymouth, GB PL5V 7LG—where every piece begins its journey to your home.
Still have questions? We’re here to ensure your Cozy Seats experience is as considered as the pieces themselves.